Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website new-starbirdchicken.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state and federal regulations pertaining to data privacy and consumer protection in the food and restaurant industry.

1. Who We Are

Starbird Chicken is a food service business operating through our website and digital platforms. We serve customers across the United States and are committed to providing safe, quality food experiences alongside equally responsible data practices.

For all privacy-related inquiries, you may contact us at the email address listed above. We strive to respond to all legitimate privacy requests within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, subscribe to our newsletter, or contact us, you may voluntarily provide us with personal information, including:

• Identity Information: Your full name, username or screen name, date of birth (for age verification purposes), and similar identifiers.
• Contact Information: Your email address, telephone number, mailing address, and delivery address.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process your orders. Please note that payment card data is processed by PCI-DSS compliant third-party payment processors; we do not store full card numbers on our servers.
• Order Information: Details of the food items you order, special dietary requests or preferences, order history, and delivery instructions.
• Account Credentials: Username, password (stored in hashed, encrypted format), and security questions if you register for an account.
• Communication Data: Messages, feedback, reviews, complaints, or other communications you send to us through contact forms, email, or other channels.
• Marketing Preferences: Your preferences for receiving marketing communications from us and your communication preferences.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies. This includes:

• Usage Data: Pages you visit, links you click, time spent on pages, the page you visited before navigating to our site, and other browsing behavior on our website.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Location Data: Approximate geographic location derived from your IP address, and, with your explicit consent, more precise location data from your device's GPS to facilitate delivery services.
• Log Data: Server logs, access times, error reports, and referral URLs.
• Cookie and Tracking Data: Information collected through cookies, web beacons, and similar technologies as described in Section 8 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect a social media account (such as Facebook, Google, or Instagram) to your Starbird Chicken account, we may receive profile information as permitted by your social media privacy settings.
• Third-Party Delivery Partners: If you order through third-party food delivery platforms, those platforms may share order-related information with us.
• Analytics Providers: Aggregated or de-identified data from analytics service providers that helps us understand how users interact with our website.
• Payment Processors: Confirmation of payment success or failure from our authorized payment processing partners.
• Marketing Partners: Information obtained through co-marketing campaigns or promotional partnerships, where you have consented to data sharing.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes. We will only use your personal information for the purposes described in this Privacy Policy or for purposes that are compatible with those described herein.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including managing payment transactions and coordinating delivery or pickup.
• To create and manage your customer account on our platform.
• To communicate with you about your orders, including order confirmations, status updates, and delivery notifications.
• To provide customer support and respond to your inquiries, complaints, or requests.
• To facilitate loyalty rewards programs, promotional offers, and discount redemptions.
• To verify your identity and prevent fraudulent orders or transactions.

3.2 Analytics and Service Improvement

• To analyze website traffic, user behavior, and ordering patterns in order to improve our menu offerings, website functionality, and overall customer experience.
• To conduct market research and gather demographic insights about our customer base.
• To test new features, website designs, and service improvements through A/B testing and similar methodologies.
• To monitor website performance, detect technical errors, and maintain the security and integrity of our digital services.
• To measure the effectiveness of our marketing campaigns and promotional activities.

3.3 Marketing and Communications

• To send you promotional emails, special offers, new menu announcements, and other marketing communications — but only where you have opted in to receive such communications or where we have a legitimate interest to do so under applicable law.
• To personalize your experience on our website, including displaying targeted content, recommendations, and offers based on your order history and preferences.
• To serve personalized advertisements on our website and on third-party platforms, where permitted by applicable law and your consent preferences.
• To conduct surveys, contests, sweepstakes, and other promotional activities.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, court orders, subpoenas, or other legal obligations.
• To enforce our Terms of Service and other applicable policies.
• To protect the rights, property, and safety of Starbird Chicken, our customers, employees, and the general public.
• To detect, investigate, and prevent fraudulent transactions, security breaches, and other potentially illegal or prohibited activities.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business and delivering our services. These service providers are contractually bound to use your information only for the specific purposes for which it was shared and to maintain appropriate security measures. Such service providers include:

• Payment processing companies (e.g., Stripe, Square, or similar PCI-DSS compliant processors)
• Food delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Website analytics providers (e.g., Google Analytics)
• Fraud detection and prevention services
• Customer support tools and platforms

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law, regulation, or legal process, including in response to a valid subpoena, court order, or government investigation. We may also disclose information where we believe disclosure is necessary or appropriate to:

• Comply with applicable laws and regulatory requirements under US federal and state law
• Cooperate with law enforcement agencies, government authorities, or regulatory bodies
• Protect the legal rights, property, or safety of Starbird Chicken, our customers, employees, or the public
• Enforce our Terms of Service or other agreements

4.3 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership and will inform you of your choices regarding your personal information.

4.4 With Your Consent

We may share your personal information with third parties for any other purpose with your explicit prior consent.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, demographic profiling, marketing, and other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data such as passwords are stored using strong cryptographic hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We implement role-based access controls and multi-factor authentication for our internal systems.
• Payment Security: All payment transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment processors. We do not store raw payment card data on our servers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scanning, and penetration testing to identify and remediate potential security weaknesses in our systems.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy, in accordance with data minimization principles.
• Incident Response: We maintain an incident response plan to promptly detect, contain, and respond to data security breaches. In the event of a data breach affecting your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights with respect to your personal information. We honor these rights in accordance with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents.

6.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business or commercial purposes for collecting or selling your information, and the categories of third parties with whom we have shared your information.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we maintain about you. We will use commercially reasonable efforts to honor your correction request, subject to any applicable legal requirements or legitimate business reasons for retaining the original information.

6.3 Right to Deletion

You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions permitted by law. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which the information was collected
• Detect security incidents or protect against fraudulent or illegal activity
• Comply with a legal obligation
• Exercise free speech or another legal right
• Enable solely internal uses that are reasonably aligned with your expectations

6.4 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent technically feasible. This right allows you to transmit your data to another service or organization.

6.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information as those terms are defined under California law. While we do not sell your personal information for monetary consideration, certain data sharing practices for cross-context behavioral advertising may be considered "sharing" under the CPRA. You may exercise this right by contacting us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information to only those purposes necessary to perform services reasonably expected by an average consumer who requests those services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of services, or suggest that you may receive a different level or quality of goods or services as a result of exercising your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may submit a verifiable consumer request by:

• Emailing us at: [email protected]

We will need to verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, provided the agent can demonstrate authorization to do so. We will respond to verifiable consumer requests within forty-five (45) days of receipt. If we require additional time (up to an additional forty-five days), we will inform you of the reason and extension period in writing.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply include:

When personal information is no longer required for its intended purpose and no legal obligation requires its retention, we will securely delete or anonymize the information in accordance with industry best practices.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertising. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to navigate the site, add items to your cart, and complete orders. These cookies cannot be disabled without severely impacting your ability to use our services.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: Remember your preferences (such as your location, language, or saved addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements to you on our website and across third-party websites. These cookies track your browsing habits and may be set by our advertising partners.

8.2 Your Cookie Choices

You can manage your cookie preferences through your browser settings, which allow you to refuse some or all cookies. However, please note that disabling certain cookies may affect the functionality of our website. Most browsers also allow you to view and delete existing cookies. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.

For detailed information about the specific cookies we use, their purposes, and their retention periods, please refer to our Cookie Policy.

9. Children's Privacy

Starbird Chicken does not direct its services to minors, and we do not knowingly solicit or collect personal information from individuals under the age of eighteen (18). Our website is not designed or intended for use by children under 18, and we do not knowingly market to children.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Our age requirement of 18 years exceeds COPPA's minimum standards to provide additional protection.

10. International Data Transfers

Starbird Chicken is based in the United States, and your personal information is collected and processed primarily within the United States. However, some of our third-party service providers may process or store your data in other countries. If your information is transferred outside the United States, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws.

Such measures may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Relying on standard contractual clauses or other lawful transfer mechanisms recognized under applicable law
• Ensuring that recipient organizations adhere to data protection standards comparable to those applicable in the United States

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and, in some cases, to other jurisdictions as described in this section.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Starbird Chicken. We are not responsible for the privacy practices of those third parties and encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and our own services.

Third-party integrations that may be present on our website include, but are not limited to:

• Social media sharing buttons and plugins (Facebook, Instagram, Twitter/X)
• Google Maps and location services for store locators
• Third-party food delivery platforms (DoorDash, Uber Eats, etc.)
• Online review platforms (Yelp, Google Reviews)
• Payment gateway interfaces

12. California Privacy Rights — Additional Disclosures

If you are a California resident, the following additional disclosures apply to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

12.1 Categories of Personal Information Collected

In the past twelve (12) months, we have collected the following categories of personal information as defined by California law:

12.2 Shine the Light Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request and obtain information once per year about any personal information disclosed to third parties for those third parties' own direct marketing purposes in the preceding calendar year. If you are a California resident and wish to make such a request, please contact us at [email protected].

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, there is no universally agreed-upon standard for how websites should respond to DNT signals. At this time, our website does not alter its data collection and use practices in response to DNT signals from your browser. However, you may opt out of certain tracking by managing your cookie preferences as described in Section 8 of this Privacy Policy.

14. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to first contact us directly so that we can attempt to resolve your concern.

14.1 Contact Us First

Please send your privacy complaint to:

• Email: [email protected]

We will investigate your complaint and respond within thirty (30) days of receipt.

14.2 Regulatory Complaints

If you are not satisfied with our response, or if you believe we are processing your personal data in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency (CPPA) or the California Attorney General's office. More information is available at oag.ca.gov/privacy.
• State Attorneys General: Residents of other US states may contact their respective state Attorney General's office to report privacy-related concerns.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or applicable regulations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post a prominent notice on our website informing users of the changes
• Where required by applicable law, notify you by email or other direct communication

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using any of the following methods:

We are committed to working with you to achieve a fair resolution of any complaint or concern about privacy. Your trust is important to us, and we will make every effort to address your inquiries promptly and transparently.